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Your Satisfaction Matters
At Jimory, we want you to love what you ordered! If you need to return an item, our returns policy is designed to be straightforward and hassle-free.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. We accept returns for most items within 30 days of the purchase date. Please note that certain items, such as final sale items or those marked as non-returnable, cannot be returned. If you received a damaged or defective item, please contact our customer service team within 48 hours of receiving your order to initiate a return.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. If you haven’t received a refund yet, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted.
To initiate a return, please follow these steps: 1) Log into your account and navigate to the 'Orders' section. 2) Select the order you wish to return and click on 'Return Item'. 3) Fill out the return form and submit it. 4) You will receive a return shipping label via email. Print this label and attach it to your package. 5) Drop off the package at the designated shipping location.
Please ensure that the items are securely packaged to prevent damage during transit. We recommend using the original packaging if possible. The cost of return shipping will be deducted from your refund unless the return is due to an error on our part. For exchanges, we will cover the shipping cost for the replacement item.
We appreciate your understanding and cooperation in following our returns policy. If you have any questions or need assistance, please reach out to our customer service team.
To further assist our customers, we have compiled a list of frequently asked questions regarding our returns policy. This section aims to clarify common concerns and provide additional information.
Unfortunately, we cannot accept returns after 30 days from the purchase date. We encourage you to initiate your return as soon as possible to ensure eligibility.
If you received an incorrect item, please contact our customer service team immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the wrong item at no cost to you.
Once you have shipped your return, you can track it using the tracking number provided on your return shipping label. You can also check the status of your return by logging into your account on our website.
Yes, we offer exchanges for items of equal value. To exchange an item, please follow the return procedure and indicate your preference for an exchange on the return form. We will process your exchange as soon as we receive the returned item.
If your return is denied, you will receive an email explaining the reason. If you believe this is an error, please contact our customer service team for further assistance. We are here to help you resolve any issues.
We hope this FAQ section helps clarify any questions you may have regarding our returns policy. For any additional inquiries, please do not hesitate to reach out to us.